Appointments

GP Surgeries across Northern Ireland have optimised their systems, working hard to meet unprecedented demand for our services.

Accessing Medical advice

We ask that you phone from 830am to ensure access to a 'same day' appointment. A member of our administrative team will ask for some detail so the Clinical staff can prioritise your query. There are also a small number of online appointments released on a daily basis which will add you to the list for a callback.
Please ensure your contact details are correct and that you are available to answer the phone throughout the day.

In response to patient feedback, we now run pre-bookable surgeries in the afternoons. These are available to book 2 weeks in advance as either a telephone call or a 10 minute face to face appointment. This service impacts on our 'same day' availability and we can therefore only manage urgent queries in the afternoon which cannot safely be dealt with on a subsequent day. In this case you will be asked to phone back the following morning.

Your co-operation and patience is greatly appreciated.

Telephone Appointments

For 'same day' appointments, you will receive an initial telephone consultation with one of our Clinicians.

Our GPs will work in conjunction with you to manage your clinical query. It may be satisfactorily resolved by telephone consultation, or you may be requested to attend the Practice for a 'face to face' appointment, or Treatment room as appropriate.

Treatment Room

Our Treatment Room is available on an appointment only basis for phlebotomy (bloods), dressings, and injections.

Please phone reception between 1500- 1700 for results.

We do not offer ear syringing. A number of local independent providers provide a microsuction service.

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Doctors in Training

We host medical students from Queens University and Ulster University. You may be offered an initial appointment with a student, who will speak to you about your symptoms and carry out an appropriate examination. The supervising GP will then see you with the student to decide upon further management.

We recognise that this can be a slightly lengthier appointment, and appreciate our patients who are willing to speak with the students.

Text Messaging service

We are currently using software called accuRx Desktop to help optimise how we deliver care to our patients.

AccuRx allows us to: send text messages to patients; receive photo and text responses and provide quick medical surveys.

They have provided a useful support page for patients that explains how the system works and provides simple "How to..." walk throughs.

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